Get in Touch With Us
If something on this site has prompted a question — whether it's about how we review casinos, a bonus term that needs clarifying, or a correction you'd like us to look at — this page explains the best way to reach us and what happens when you do.
How to Send Us a Message
Email is the most direct route to our team. Write to us at [email protected] and a real person will read your message. We don't use auto-responses as a substitute for an actual reply.
A little context in your opening line helps us route your message to the right person quickly. Let us know whether you're writing about a specific casino, a piece of content, a factual point you'd like us to check, or something else entirely.
What You Can Write to Us About
We hear from readers for all kinds of reasons. The most common ones are listed below, but don't let the list stop you — if something else is on your mind, send it anyway.
- Content questions — Something in our free spins coverage or casino comparisons is unclear, and you'd like a straight answer.
- Corrections and fact-checks — You've spotted something that looks out of date or inaccurate. We take accuracy seriously and investigate every flag we receive.
- Bonus terms and eligibility — You have a specific question about a welcome offer, wagering requirement, or free spins condition that our page didn't fully answer.
- Suggestions for new coverage — A casino, game type or topic you'd like us to research and review.
- Commercial and editorial enquiries — If you represent an operator or publisher and want to explore how we work together, introduce yourself and outline what you have in mind. Our editorial positions are independent of commercial arrangements.
- Responsible gambling concerns — If you or someone you care about is finding gambling difficult, mention this in your message and we will point you toward the right support services promptly.
Response Times
We aim to reply within two working days. During periods when inbox volume is higher, it may take a little longer — but we follow up on every message. You won't receive a form letter; someone on the team will read what you wrote before responding.
Responsible Gambling — Where to Find Help Directly
We cover online casinos available to US residents, and we take the wellbeing of readers seriously. If your reason for contacting us involves gambling that has stopped being enjoyable, or is affecting your finances or relationships, please don't wait for our reply — reach out to one of these organisations directly:
- National Problem Gambling Helpline — 1-800-522-4700, available 24 hours a day, seven days a week. Call, text or chat at ncpgambling.org.
- Gamblers Anonymous — gamblersanonymous.org provides meeting directories and peer support across the US.
- SAMHSA National Helpline — 1-800-662-4357, a free, confidential service for mental health and substance use concerns.
All reputable licensed casinos covered on this site offer self-exclusion tools, deposit limits and spending controls. Set these before you play, not after a problem has developed.
A Note on How We Work
American Casinos researches and compares online casinos available to players in the United States. Our reviews cover free spins offers, welcome bonuses, licensing, payment methods and game ranges. The site may earn commission when a reader follows a link and registers with a casino — that commercial relationship does not determine how we rank or write about any operator. Factual errors, outdated terms and reader concerns carry equal weight regardless of whether a casino advertises with us.
If you've read something here that influenced a decision — for better or worse — we want to know. Reader feedback shapes what we cover next and helps us keep the site accurate.
What We Won't Be Able to Help With
We are an independent comparison and review site, not a casino operator or regulator. That means we can't:
- Access your casino account, process withdrawals or reverse transactions on your behalf
- Intervene in disputes between you and a casino — for that, contact the casino's support team first, then the relevant state regulator if the issue isn't resolved
- Provide legal or financial advice
For account-level issues, the casino's own customer support is the right first contact. For unresolved complaints, your state's gaming control board or the relevant licensing authority is the appropriate escalation route.
Thank you for taking the time to get in touch. We read everything that arrives and will get back to you as soon as we can.